News

How well do you ‘pitch’ yourself and your ideas?

Consider this. You’re always, pitching. Pitching yourself. Pitching your ideas. Pitching your products and services. In live interactions, meetings and presentations, how well you pitch and the personal impression you create –  can mean the difference between winning, and being second best.

Read more Leave a comment

Let the other person blow their stack

“Well sir I really can’t get mad at a fellow like that. You see, he really isn’t mad at me. I was just the scapegoat. The poor fellow may be in bad trouble with his wife, or his business may be off, or maybe he feels inferior and this was his golden chance to feel like a wheel.

Read more 2 Comments

Does your reception desk etiquette matter?

Lucy Kellaway as always makes some telling and humorous points about reception area etiquette (“Your rudeness in reception may be used against you“, FT 29/3/15). http://on.ft.com/1H2R6I2 I visit numerous waiting rooms every week. One area where people often miscue at the reception desk is in saying their name first and then the name of the person they’re meeting with. This will often cause the receptionist to ask for their name…

Read more Leave a comment

Shades of Obama, in Mike Baird

  One of the strengths of Barack Obama’s personal communication is his natural, easy, genuine smile. This smile reveals aspects of his underlying character, that subtly affects us at a visceral level.

Read more One Comment

IKEA: Simplicity is a virtue

One of IKEA’s propositions of doing business, coined by its founder is: Simplicity is a virtue*. Complicated rules can paralyse. Planning is necessary but it can become red tape. Exaggerated planning can be fatal. Let simplicity and commonsense guide you.

Read more Leave a comment

“A coward thinks with his legs”

We may think that fear works in the following way: 1. I feel fear. 2. I run away. In practice it is the opposite. Chris Walsh in his book Cowardice, elaborates on the fear response, “Generations of Psych 101 students have been given this shorthand for this theory of emotion: “I run, therefore I fear”. It’s hard for them to wrap their heads around this theory, because it runs counter…

Read more Leave a comment

Telling the truth, is not a tactic

“I think this is very important, number nine, is to be honest. This is a tactical approach these days. People always say, “I love that thing you’ve got where you just say whatever’s on your mind. You just come right out with it. It’s like, you know, the truth.” It’s like, well, that’s not really a tactic. That’s a way of living. That’s a way of being. This is just…

Read more Leave a comment

Are you the seller, or the buyer?

Yesterday I conducted a workshop entitled: ‘Listen and speak under pressure in job interviews’. In a discussion about the value of one’s worth I shared this message: “When I have a meeting with a prospective client, I enter that meeting with the ‘buyer’ mindset versus that of the ‘seller’. That is, my mindset is, that I have a valuable service offering, and the prospective client needs to convince me that…

Read more Leave a comment