News

Rude, obnoxious or just plain tactless? The impact of bad manners at work

For this week’s post, I’ve invited Rosemary Gillespie of Proof Communications to be a guest blogger.   A friend of mine once worked for a company where constant rudeness made the atmosphere so toxic, preferred office wear was a HazMat suit. When we experience rudeness in a restaurant or shop, we can make our feelings known or vote with our feet. But what happens when we’re on the receiving end…

Read more Leave a comment

Your Obama homework

If you’re a business pitch client of mine or a 1:1 executive coaching client of mine or a participant in my Leadership, Listen and speak under pressure, or Delivering memorable messages programmes – my homework assignment for you in the next seven days is to watch Barack Obama’s recent State of the Union address.

Read more Leave a comment

Thinking is work

“Thinking is work. In the early stages of a man’s career it is very hard work. When a difficult decision or problem arises, how easy it is, after looking at it superficially, to give up thinking about it. It is easy to put it from one’s mind. It is easy to decide that it is insoluble, or that something will turn up to help us.

Read more Leave a comment

Office/Hotel door learning idea

“I’ve been at a big conference this week in Nashville and actively working on my networking skills. I took your advice and posted my Action Areas (technique I need to work on) on the door of my hotel room. Every time I left my room I reflected on them. Great advice. Thank you.”

Read more Leave a comment

Angela Catterns Voice Lesson 4

Michael Kelly “Angela, what interviewing ideas do you have for the non-professional interviewer?” Angela Catterns “Well for me I think the secret to interviewing is actually listening. So you can just start off with one question – and if you listen to the answer . . . I’m also writing down something someone has said when I’m interviewing them . . . and that’s where I get my next question.

Read more Leave a comment

Angela Catterns, Voice Lesson 2

Michael Kelly Do you have any warm-up activities for your voice? Angela Catterns I always warm-up in the car on the way to work. First I just free up the muscles in my face and my mouth. Then I go through all the vowels (a, eh, ee, ah, oo). Then I do a really ridiculous thing, that I don’t know where I picked it up from.

Read more Leave a comment

Angela Catterns, Voice Lesson 1

Michael Kelly “Angela, of the voices you like, which ones stand out for you and why?” Angela Catterns “John Laws had a good voice and Bob Carr has a very good voice . . . I don’t think Tony Abbott has a good voice . . . and I was only thinking the other day that Tanya Plibersek, the deputy Opposition Leader, who I really like, I think she could…

Read more Leave a comment

Choice Voice Lesson 1, Bob Carr

Michael Kelly “Bob, if you had to choose three lessons on what makes a great speaking voice, what would those lessons be?” Bob Carr “I think the first lesson is to separate yourself from the text and look the audience in the eye . . . and that animates a voice.

Read more Leave a comment